Privacy Policy

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Effective Date: 01/09/2025
Prepared by: Resilient Solutions Consultancy Ltd. ("RSC")

Resilient Solutions Consultancy Ltd. ("RSC", "we", "our", or "us") is committed to protecting the privacy and confidentiality of our clients, website visitors, and partners. This Privacy Policy outlines how we collect, use, store and protect personal information through our website and associated services.

We may collect the following types of personal data when you visit our website, submit a form, or engage our services:

• Name, contact details, and professional role
• Travel itinerary and logistical preferences
• Medical or mobility notes (only with explicit consent)
• Emergency contact information
• Communication preferences
• Technical data (IP address, browser type, device information)
• Any other information voluntarily submitted via intake forms or secure channels

We do not collect passport numbers, financial account details, or sensitive personal data via public-facing forms. These are only requested via encrypted channels and under NDA.

We use your information to:

• Respond to enquiries and deliver requested services
• Conduct risk assessments and operational planning
• Issue engagement letters, NDAs, and service documentation
• Improve our website and client experience
• Comply with legal and regulatory obligations

We do not sell, rent or share your personal data with third parties for marketing purposes.

We process personal data under the following lawful bases:

• Consent — when you submit forms or agree to service terms
• Contractual necessity — to deliver services under an engagement
• Legitimate interest — to improve operations and ensure security
• Legal obligation — where required by law or regulation

We implement industry-standard security measures to protect your data, including:

• Encrypted storage and secure access controls
• NDA-grade confidentiality protocols
• Restricted access to sensitive data
• Secure communications channels for sensitive exchanges

Despite our efforts, no transmission method is 100% secure. We encourage clients to use our encrypted channels for sensitive documents.

We retain personal data only as long as necessary to fulfil the purpose for which it was collected, or as required by law. Operational records may be retained for up to 7 years for compliance and audit purposes.

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact us at info@resilientsolutionsconsultancy.com.

Our website may use cookies and analytics tools to improve performance and user experience. You can manage cookie preferences via your browser settings.

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

We may update this Privacy Policy from time to time. The latest version will always be available on our website and marked with an effective date.

For questions or concerns about this policy, contact:
Resilient Solutions Consultancy Ltd.
Email: info@resilientsolutionsconsultancy.com